πŸ“ž 925-235-1713  Β·  βœ‰ alexander.ossai@decentitservice.com Mon–Fri 8:00 AM – 7:00 PM (PT) Β· San Francisco, CA
Trusted IT Partner Β· Bay Area, California

Reliable technology, delivered the old-fashioned way β€” by people who pick up the phone.

Decent IT Service keeps your computers, networks and data running so you can focus on what you actually do for a living. Honest pricing, friendly support, no jargon.

14+Years in business
320+Bay Area clients
27 minAvg. response time
4.9 / 5Customer rating
πŸ›‘ SOC 2 aligned practices πŸ‡ΊπŸ‡Έ Veteran-owned Β· San Francisco 🀝 Member, SF Chamber of Commerce βš™ Microsoft 365 & Google Workspace partner
What we do

Five practical services. Zero pushy upsells.

We focus on the handful of services every small business actually needs to keep running smoothly.

M

Managed IT Support

Flat-rate monthly support for your whole office β€” patching, monitoring, updates and unlimited remote help.

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N

Network & Wi-Fi

Wired and wireless networks designed to actually reach the back office. Mesh, VLANs, guest Wi-Fi.

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C

Cloud Migration

Move to Microsoft 365 or Google Workspace without the chaos. Email, files and calendars, transferred carefully.

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S

Cybersecurity

Endpoint protection, MFA rollout, phishing training, and the boring policies that quietly stop bad days.

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B

Backup & Recovery

Encrypted, off-site backups for servers, workstations and Microsoft 365. Tested every month β€” not just configured.

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H

Help Desk

Friendly humans on the other end of a phone or chat. Most tickets resolved on the first call.

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Why owners stay with us

We answer the phone, explain things plainly, and stand behind our work.

Most of our clients found us because their previous IT provider stopped calling back. We try to be the opposite of that β€” easy to reach, easy to understand, and predictable on price.

  • One named technician assigned to your account
  • Response within 30 minutes during business hours
  • Flat monthly pricing with no surprise invoices
  • Month-to-month β€” we earn the relationship every month
  • Plain-English reports, not jargon-filled PDFs
More about us
How it works

A simple four-step start

Quick call

A 20-minute conversation about what's working and what is not. No sales script.

On-site review

We walk through your office, document the network, and check the basics.

Plain-English plan

You get a short proposal with a flat monthly price and a 30-day plan.

We get to work

Onboarding in two weeks. Your team meets the technician who'll handle their tickets.

From our neighbors

What Bay Area owners say

"Gilbert and his team migrated our 22-person office to Microsoft 365 over a single weekend. Monday morning was completely normal. That's the highest praise I can give an IT company."

MK
Marisol K.
Office Manager Β· Architecture firm, SoMa

"They picked up the phone at 7:40 on a Tuesday morning when our point-of-sale was down. Our previous provider used to take two days to email back."

DJ
Devon J.
Owner Β· Coffee roastery, Mission District

"Honest pricing. The first month, they actually refunded a charge we would not have noticed. That kind of thing builds trust."

RA
Rachel A.
Practice Administrator Β· Dental clinic, Berkeley

Let's see if we are a good fit.

A 20-minute call, no commitment, no jargon. We'll tell you whether we can help.

Schedule a call