The questions we hear most often. If yours is not here, just call us — we will answer it.
Our office is at 4598 Lynch Street, San Francisco CA 94107. We serve clients in person across San Francisco, Oakland, Berkeley, San Mateo, Palo Alto, and the broader Bay Area. Remote support is available anywhere in California.
No. All managed services are month-to-month with 30 days' notice. We believe a contract that locks you in is a sign the provider is not confident in their own service.
Average first response during business hours (8 AM – 7 PM PT, Monday to Friday) is 27 minutes. Critical outages are handled immediately. After-hours emergency coverage is available on the Complete plan.
Yes. Roughly 30% of our clients run mixed or Mac-only fleets. We support macOS, iOS, JAMF, and Apple Business Manager.
Each client is assigned a primary technician who handles most of your tickets and knows your environment. A backup technician is also assigned, so you are never stuck if your primary is on vacation.
We can procure laptops, servers and networking equipment for you, but we pass them through at our cost plus a small (clearly disclosed) handling fee. You're welcome to buy hardware yourself — we will happily set it up.
Managed services are billed monthly in advance via ACH or credit card. Project work is invoiced 50% on start and 50% on completion. We accept all major payment methods.
We hand over a complete documentation package — network diagrams, account credentials, vendor contacts, license keys — within 14 days. Your data is yours; we never hold it hostage.
Yes. We do not issue certifications ourselves, but we implement and document the technical controls auditors look for, and have walked clients through HIPAA, PCI-DSS, and SOC 2 readiness.
Absolutely. Most of our newer clients have at least some remote staff. We handle VPN, secure remote access, MDM for laptops and BYOD policies.
We're a phone call away.
Decent IT Service