Privacy Policy

Last updated: January 2025.

Decent IT Service ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://decentitservice.com or contact us, how we use it, and the choices you have.

1. Information we collect

We collect only the information necessary to respond to your inquiries and operate this website:

• Information you provide. When you submit our contact form or email us, we receive your name, email address, phone number (if provided), company name, and the contents of your message.
• Automatically collected information. Like most websites, our hosting provider records standard server logs including IP address, browser type, pages viewed, and timestamps. We use these for security and basic analytics.
• Cookies. See our Cookie Policy for details.

2. How we use information

We use the information we collect to:

• Respond to your questions and provide the services you requested;
• Send invoices and service-related communications to existing clients;
• Improve the security and performance of our website;
• Comply with our legal obligations.

We do not sell, rent, or trade your personal information.

3. Sharing of information

We share information only with:

• Service providers who help us operate the business (for example, our email provider and accounting software), under written confidentiality terms;
• Government agencies, when required by law or valid legal process.

4. Data retention

We keep contact-form submissions for up to 24 months unless you become a client, in which case business records are kept for 7 years to comply with US tax requirements.

5. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents have additional rights under the CCPA / CPRA. To exercise any of these rights, email alexander.ossai@decentitservice.com.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit (TLS) and access controls. No method of transmission over the Internet is 100% secure, but we work hard to protect your data.

7. Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

8. Third-party links

Our website may link to third-party sites. Their privacy practices are governed by their own policies, not ours.

9. Changes

If we update this Policy, the new version will be posted here with a revised date. Material changes will be highlighted on the home page for at least 30 days.

10. Contact

Questions about this Policy? Contact us:

Decent IT Service
4598 Lynch Street, San Francisco CA 94107
Email: alexander.ossai@decentitservice.com
Phone: 925-235-1713