Privacy Policy

Last Updated: January 15, 2024

Decent IT Service ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at decentitservice.com or engage our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name, email address, phone number, and company name
• Billing and payment information
• Technical information related to your IT infrastructure (when providing services)
• Communication records between you and our team

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring URL and search terms used
• Device identifiers and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Respond to your inquiries and fulfill service requests
• Send administrative communications, invoices, and updates
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights
• Detect, prevent, and address technical or security issues

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

6. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

7. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activity. For more details, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: benedict.taiwo@decentitservice.com
• Phone: 650-362-5919
• Address: 1324 Wolf Pen Road, San Francisco, CA 94107